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FAQ


How do I return?
Please e-mail us at hello@baxterandbonny.com if your order is damaged or incorrect and we will fix this as quickly as possible.  We also accept returns for a full refund within 5 days of receipt on full price items, please e-mail to request a return label (return labels only available in US).  Please note the item needs to be returned or scanned for shipping within 5 days of receiving the return label.  For international purchases you are responsible for return shipping.  All items bought on sale or during a sale are final sale.

Do you ship internationally?
Currently we ship to the United States, Italy, Belgium, United Kingdom, Ireland, Germany, France, Netherlands, Australia, New Zealand, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Austria, Canada, Mexico, Philippines, China, Greece, South Africa, United Arab Emirates, Ecuador, Peru, Switzerland, Chile, India, Japan, Indonesia, Austria. If you do not see your country please check back or e-mail us as it may be available in the future.  Please note for international customers the buyer is responsible for taxes and duties upon receipt.

Please allow 4-6 weeks for International shipping. If you have not received your order after 6 weeks please reach out at hello@baxterandbonny.com so we can help you!
 

How much is shipping? 
US - free first class shipping and $7 flat rate priority mail shipping
International - flat rate $15 shipping + free shipping when purchasing 3+ styles
 

Where are the styles made?
Each style is handcrafted and produced with the finest quality in Japan, Italy, or China. Please check each style description for specific information.

*Please note discounts are not valid on the Gemma Styles collection.