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FAQ


How do I return?
Please e-mail us at hello@baxterandbonny.com if your order is damaged or incorrect and we will fix this as quickly as possible.  We also accept returns for a full refund within 5 days of receipt on full price items, for US only. Please e-mail with your order number to request a return label.  Please note the item needs to be returned or scanned for shipping within 5 days of receiving the return label. Product must be received back in original packaging including all items sent with the product (case + cleaning cloth) for a full refund.  All international purchases are final sale. All items bought with a discount code, during a flash sale, or on sale are all final sale, only full price merchandise is eligible for return.

Do you ship internationally?
We ship to the United States, Italy, Belgium, United Kingdom, Ireland, Germany, France, Netherlands, Australia, New Zealand, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Austria, Canada, Mexico, Philippines, China, Greece, South Africa, United Arab Emirates, Ecuador, Peru, Switzerland, Chile, India, Japan, Indonesia, Austria, Singapore, Malaysia. If you do not see your country please check back or e-mail us as it may be available in the future.  Please note for international customers the buyer is responsible for taxes and duties (VAT) upon receipt.

Where is my order?
You will receive an e-mail confirmation with tracking once your order has shipped. For shipping information or the whereabouts of your package please call the below based on the tracking of how your package was shipped:

U.S. Postal Service: 1-800-222-1811
FedEx: 1-800-463-3339
UPS: 1-800-742-5877
DHL eCommerce: 1-317-554-5191
DHL Express: 1-800-225-5345

Please allow 4-6 weeks for International shipping. If you have not received your order after 6 weeks please reach out at hello@baxterandbonny.com so we can help you!

How much is shipping? 
US - free first class shipping and $7 flat rate priority mail shipping
International - flat rate $15 shipping + free shipping when purchasing 3+ styles
 

Where are the styles made?
Each style is handcrafted and produced with the finest quality in Japan, Italy, or China. Please check each style description for specific information.

*Please note discounts are not valid on the Gemma Styles collection unless otherwise stated.